Contact us on +61 414 188 287 or info@y-generation.com.au

FAQ

Frequently Asked Questions

What industries do you specialize in?

We take pride in our ability to learn the fundamentals of virtually any industry or technology quickly. Having said that, we believe that the value we bring to the table is not industry expertise — which you already possess in abundance — but rather an understanding of what clients like to see in a potential opportunity.

How I prepare for the meeting?

Be sure to think about what you expect from cooperation, which goals you want to achieve. As far as possible, specify destined time and budget for a given task.

What is the fee for your service?

Depending on the project and/or tasks, which we discuss on the first FREE consultation. Ygen charges a consulting fee on an hourly, daily or per project basis.

▪ For smaller analysis projects done at our facilities, the cost is based on the actual hours spent on the project. The project proposal will include an estimate of the maximum hours for budgeting purposes. Ygen will then bill only the time actually spent on the project.

▪ If a project requires a visit to your facility, Ygen usually applies a daily fee. For any project requiring travel, Ygen will also bill for the actual costs incurred for related travel expenses.

▪ In some long-term projects, Ygen may utilize a fixed project fee.

Will the consultant work remotely or on-site?

That’s up to you. You can specify how you’d like your consultant to work when you contact us.

How quickly can I initiate a project?

This depends on the project and the expertise required. In general and for most standard requests, we can have a consultant assigned to your project immediately. Requests that require a specific consultant or a fairly specialized skill set may have to be aligned with the specific consultant’s schedule.

What are the project deliverables?

In general, all projects include a complete and thorough report that describes our findings, analysis and recommendations. Depending on the project, other deliverables will be included as required. These deliverables will be defined in the project proposal or added in subsequent modifications to the scope as the project progresses.

What are my responsibilities?

This depends on the project. Many projects will have milestones that are dependent on both you and Ygen. Whenever possible, the project proposal will include a reference to the type of cooperation that will be required in order to successfully complete the project (such as a single point of contact within the organization, timely response to requests for information or decisions, and so on). In general, our project scheduling involves time to complete each task once other milestones have been completed. If decisions or delays on your part cause milestones to be missed, the project schedule may need to be adjusted to reflect that.

Do you make direct contribution during the project/task achievement or just provide consulting service?

Yes, we do. Our company is result and client-centred so we take part in problem solving which is the act of defining a problem; determining the cause of the problem; identifying, prioritizing and selecting alternatives for a solution; and implementing a solution.